/* Results and Works Desk — Spec 032 UI aprovada Roger 2026-06-28 */

#view-tickets.view.active {
  max-width: none;
}

#view-tickets .toolbar,
#view-tickets .grid-2 {
  display: none !important;
}

.rwd-page {
  display: flex;
  flex-direction: column;
  gap: 1rem;
  min-height: 0;
}

.rwd-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 1rem;
  flex-wrap: wrap;
}

.rwd-header h2 {
  margin: 0;
  font-size: 1.65rem;
  font-weight: 800;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: #1a3328;
}

.rwd-header p {
  margin: 0.35rem 0 0;
  color: var(--muted);
  font-size: 0.9rem;
}

.rwd-header__actions {
  display: flex;
  gap: 0.5rem;
  align-items: center;
}

.rwd-kpi-section h3 {
  margin: 0 0 0.65rem;
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: #64748b;
}

.rwd-kpi-grid {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 0.75rem;
}

@media (max-width: 1100px) {
  .rwd-kpi-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); }
}
@media (max-width: 720px) {
  .rwd-kpi-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

.rwd-kpi-card {
  background: #fffdf9;
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 0.85rem 0.9rem;
  min-height: 118px;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  box-shadow: 0 2px 12px rgba(92, 46, 46, 0.05);
}

.rwd-kpi-card__label {
  font-size: 0.62rem;
  font-weight: 700;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: #64748b;
  line-height: 1.25;
}

.rwd-kpi-card__value {
  font-size: 1.85rem;
  font-weight: 800;
  color: #1e293b;
  line-height: 1.1;
}

.rwd-kpi-card__value--danger { color: #dc2626; }

.rwd-gauge {
  position: relative;
  width: 88px;
  height: 48px;
  margin: 0.25rem auto 0;
}

.rwd-gauge svg { width: 100%; height: 100%; display: block; }

.rwd-gauge__pct {
  position: absolute;
  left: 50%;
  bottom: 2px;
  transform: translateX(-50%);
  font-size: 1.1rem;
  font-weight: 800;
  color: #1e293b;
}

.rwd-priority-bars {
  display: flex;
  flex-direction: column;
  gap: 0.28rem;
  margin-top: 0.35rem;
}

.rwd-priority-row {
  display: grid;
  grid-template-columns: 3.2rem 1fr 1.4rem;
  align-items: center;
  gap: 0.35rem;
  font-size: 0.68rem;
  font-weight: 600;
}

.rwd-priority-row span:first-child { color: #64748b; text-transform: uppercase; }
.rwd-priority-row span:last-child { text-align: right; color: #334155; }

.rwd-priority-bar {
  height: 7px;
  background: #e8e0d4;
  border-radius: 999px;
  overflow: hidden;
}

.rwd-priority-bar i {
  display: block;
  height: 100%;
  border-radius: 999px;
}
.rwd-priority-bar i.critical { background: #dc2626; }
.rwd-priority-bar i.high { background: #ea580c; }
.rwd-priority-bar i.warn { background: #eab308; }
.rwd-priority-bar i.info { background: #3b82f6; }

.rwd-table-wrap {
  background: #fffdf9;
  border: 1px solid var(--border);
  border-radius: 10px;
  overflow: auto;
  box-shadow: 0 2px 12px rgba(92, 46, 46, 0.05);
}

.rwd-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.82rem;
}

.rwd-table th {
  text-align: left;
  padding: 0.65rem 0.75rem;
  font-size: 0.62rem;
  font-weight: 700;
  letter-spacing: 0.07em;
  text-transform: uppercase;
  color: #64748b;
  border-bottom: 1px solid var(--border);
  background: rgba(245, 240, 232, 0.6);
  white-space: nowrap;
}

.rwd-table td {
  padding: 0.7rem 0.75rem;
  border-bottom: 1px solid rgba(224, 213, 200, 0.65);
  vertical-align: top;
}

.rwd-table tbody tr {
  cursor: pointer;
  transition: background 0.12s ease;
}

.rwd-table tbody tr:hover { background: rgba(92, 46, 46, 0.04); }
.rwd-table tbody tr.selected { background: rgba(92, 46, 46, 0.08); }

.rwd-score-col {
  display: flex;
  flex-direction: column;
  gap: 0.25rem;
  min-width: 7rem;
}

.rwd-status-pill {
  display: inline-block;
  font-size: 0.62rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  padding: 0.15rem 0.4rem;
  border-radius: 4px;
  width: fit-content;
}
.rwd-status-pill--open { background: #ffedd5; color: #c2410c; }
.rwd-status-pill--escalated { background: #fee2e2; color: #b91c1c; }
.rwd-status-pill--assisting { background: #dbeafe; color: #1d4ed8; }
.rwd-status-pill--resolved { background: #dcfce7; color: #15803d; }
.rwd-status-pill--closed { background: #f1f5f9; color: #64748b; }
.rwd-status-pill--stale { background: #fef3c7; color: #b45309; }

.rwd-vo-score {
  font-size: 1.35rem;
  font-weight: 800;
  color: #dc2626;
  line-height: 1;
}

.rwd-tag {
  display: inline-block;
  font-size: 0.62rem;
  font-weight: 700;
  padding: 0.12rem 0.38rem;
  border-radius: 4px;
  margin-right: 0.25rem;
}
.rwd-tag--security { background: #fecaca; color: #991b1b; }
.rwd-tag--onboard { background: #dbeafe; color: #1e40af; }

.rwd-sla-line {
  font-size: 0.72rem;
  color: #64748b;
  margin-top: 0.2rem;
}

.rwd-detail-title {
  font-weight: 700;
  color: #1e293b;
}

.rwd-detail-sub {
  font-size: 0.75rem;
  color: #64748b;
  margin-top: 0.15rem;
}

.rwd-idle-warn { color: #ea580c; font-weight: 600; }
.rwd-agent-empty { color: #94a3b8; font-size: 0.75rem; }

.rwd-alerts {
  position: fixed;
  left: 1rem;
  bottom: 1rem;
  z-index: 150;
  width: min(340px, calc(100vw - 2rem));
  background: #fffdf9;
  border: 1px solid #fecaca;
  border-radius: 10px;
  box-shadow: 0 8px 32px rgba(92, 46, 46, 0.15);
  overflow: hidden;
}

.rwd-alerts__head {
  background: linear-gradient(90deg, #991b1b, #dc2626);
  color: #fff;
  padding: 0.45rem 0.75rem;
  font-size: 0.68rem;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.rwd-alerts__list {
  list-style: none;
  margin: 0;
  padding: 0.5rem 0;
  max-height: 220px;
  overflow-y: auto;
}

.rwd-alerts__list li {
  padding: 0.45rem 0.75rem;
  font-size: 0.78rem;
  border-bottom: 1px solid rgba(224, 213, 200, 0.5);
  cursor: pointer;
}

.rwd-alerts__list li:hover { background: rgba(92, 46, 46, 0.04); }
.rwd-alerts__list li strong { display: block; color: #1e293b; font-size: 0.8rem; }
.rwd-alerts__list li span { color: #64748b; font-size: 0.72rem; }

.rwd-detail-drawer {
  position: fixed;
  top: 58px;
  right: 0;
  width: min(420px, 96vw);
  height: calc(100vh - 58px);
  background: #fffdf9;
  border-left: 1px solid var(--border);
  box-shadow: -8px 0 32px rgba(92, 46, 46, 0.1);
  z-index: 140;
  overflow-y: auto;
  padding: 1rem;
  transform: translateX(100%);
  transition: transform 0.2s ease;
}

.rwd-detail-drawer.open { transform: translateX(0); }

.rwd-detail-drawer__close {
  float: right;
}

.shell--v2 .main.main--rwd-tickets .page-header {
  display: none;
}